Returns & Exchanges Policy
At Jagua Henna, we want you to be completely satisfied with your natural body art supplies. If you are not happy with your purchase, you can return unopened and unused items within 30 days of delivery for a full refund.
Initiate Your Return
Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Carefully place the unused items in their original packaging to ensure they are protected during transit back to our warehouse.
Ship the Package
Affix the provided return label to your package and drop it off at any authorized shipping location; please keep your tracking receipt.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing